Terms of service
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The terms on which Confluxive provides automation, integration and related services. Specific engagements are governed by a signed proposal or statement of work.
Scope
These terms apply to use of this website and to services provided by Ahmed Hesham Sayed Hussain AlGhoroury unless a signed agreement says otherwise. Where a statement of work conflicts with these terms, the statement of work prevails for that engagement.
Our services
We design, build, integrate and maintain automated workflows across the systems a client already operates, and build custom components where an existing system cannot support the required workflow. Deliverables, timelines and acceptance criteria are set out per engagement.
Engagement and fees
Fees, payment terms and any ongoing support charges are stated in the applicable proposal. Unless agreed otherwise, invoices are payable within 30 days, and work may be paused on overdue accounts.
Client responsibilities
The client provides timely access to relevant systems, accurate information about the processes being automated, a named point of contact for decisions, and any third-party licences required. Delays in access or decisions may affect agreed timelines.
Third-party systems
Automations depend on systems and interfaces controlled by third parties. We are not responsible for changes, outages, deprecations or licensing decisions made by those providers, but we will notify the client and propose remediation where an engagement is affected.
Intellectual property
On full payment, the client owns the workflows, configurations and custom components built specifically for them. Confluxive retains ownership of its pre-existing tools, frameworks, templates and general know-how, and grants a licence to use them as embedded in the deliverables.
Confidentiality
Each party will keep the other party’s confidential information secure, use it only for the purposes of the engagement, and disclose it only to people who need it and are bound by equivalent obligations. This obligation survives the end of the engagement.
Warranties and limits
We provide services with reasonable skill and care, and will correct defects reported within 90 days of delivery. Beyond that, services are provided without further warranty. Automations are designed with error handling and monitoring, but no system can be guaranteed to be uninterrupted or error-free.
Liability
Neither party is liable for indirect or consequential loss. Our total liability in connection with an engagement is limited to the fees paid in the preceding twelve months, except where liability cannot be limited by law.
Term and termination
Either party may terminate an engagement with 30 days written notice, or immediately for material breach that is not remedied within 14 days. On termination, the client pays for work performed to date and we hand over documentation and access for completed deliverables.
Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have exclusive jurisdiction over any dispute.